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Privacy, CRTC & Consumer Codes

Arbitration Protocol

Privacy Policy

At Kincardine Cable TV, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure; this includes putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.

Kincardine Cable TV is owned and operated by Rogers Communications Inc., and your personal information is governed by the Rogers Communications Inc. Privacy Policy. For more information and to access the policy, visit https://www.rogers.com/privacy

Rogers Transparency Reports on Requests for Customer Information

As a communications company, government and law enforcement agencies approach Rogers (Kincardine Cable TV is operated by Rogers Communications Canada Inc.) looking for information about our customers.

We fully comply with Canadian privacy law and take active steps to fully safeguard the information of our customers. At the same time we are compelled by law to respond to federal, provincial and municipal government and law enforcement agencies when they have a legally valid request ‐ like a search warrant or court order.

Our customers’ privacy is important to us and that is why we have issued a Transparency Report.

Rogers Transparency Reports on Requests for Customer Information

CRTC Applications and Notices

For information on applications by Rogers (Kincardine Cable TV is operated by Rogers Communications Canada Inc.) currently under consideration with the CRTC click on the link below:

CRTC & Consumer Codes

Commission for Complaints for Telecom-television Services

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

 

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.