2015 and 2016 Transparency Report on Requests for Customer Information
As a communications company, government and law enforcement agencies approach Rogers (Kincardine Cable TV is operated by Rogers Communications Canada Inc.) looking for information about our customers.
We fully comply with Canadian privacy law and take active steps to fully safeguard the information of our customers. At the same time we are compelled by law to respond to federal, provincial and municipal government and law enforcement agencies when they have a legally valid request ‐ like a search warrant or court order.
Our customers’ privacy is important to us and that is why we have issued a Transparency Report.
Rogers 2015 and 2016 Transparency Report on Requests for Customer Information
CRTC Applications and Notices
For information on applications by Rogers (Kincardine Cable TV is operated by Rogers Communications Canada Inc.) currently under consideration with the CRTC click on the link below:
Commission for Complaints for Telecom-television Services
The CCTS is an agency independent of the telecommunications and broadcasting industries, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services, and complaints of individual customers about their TV service subscriptions. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, television service or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at .